Book outdoor sauna Sydney – private or shared experiences

Contact Us

Contact Us

If you would like to know more about our saunas and our offerings to come, please contact us. We recommend to check out our FAQs prior to reaching out, as there is a fair possibility that we have answered your question!

GENERAL ENQUIRIES

rob@loyly.com.au

PRESS ENQUIRIES

rob@loyly.com.au

Contrast therapy experience – mobile sauna and harbour swim

FAQs

Cancellation, No Show & Late Cancellation Policy

We understand that plans can change. Here’s how our cancellation policy works:

More than 12 hours before your session: Cancel more than 12 hours before your session and a credit is returned to your account automatically, ready to use on your next booking.

Prefer a refund? Just email us within 7 days of cancelling and we'll process it back to your original payment method, as long as the credit hasn't been used.

Within 12 hours of your session: Your session payment or credit will be forfeited.

No-shows: Your session payment or credit will be forfeited.

All cancellations must be made through your online profile at www.cedarandsalt.au/login.

We cannot accept cancellations by email or phone.

If you have difficulty accessing your account, please email rob@loyly.com.au for assistance.

Credits issued as a result of a cancellation must be used within 3 months of the issue date, or before the expiry date of the original credit package from which they were issued, whichever is earlier.

Unlimited Weekly Memberships: Cancellations made within 12 hours incur a $10 late-cancellation fee. Failure to attend without cancelling incurs a $20 no-show fee.

Thank you for understanding—it helps us keep the policy fair for all our guests.