Contact Us
Contact Us
If you would like to know more about our saunas and our offerings to come, please contact us. We recommend to check out our FAQs prior to reaching out, as there is a fair possibility that we have answered your question!
GENERAL ENQUIRIES
rob@loyly.com.au
PRESS ENQUIRIES
rob@loyly.com.au
FAQs
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Please use the bookings link through our website to see what dates / times are available.
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Cedar & Salt is all about keeping sauna wild. We are open to any events in open space that you have permission to use. Best to seek approval from the owner of the land or space prior to booking .
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Please seek advice from your doctor if you have underlying health conditions or pregnant before use.
Children under 16 require parental guidance.
All persons using the sauna, do so at their own risk and are required to sign the liability waiver before use as a condition of entry.
There is a zero alcohol & drug limit policy in the sauna. The operators reserve the right to deny access if you are showing signs of intoxication.
Listen to your body, if you are feeling faint please exit and take a rest. Drink lots of water (Pre, During & After)
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We recommend starting with a cold ocean , river or ice bath dip if the location permits.
Followed by a 15 - 20 minute sauna session.Take a rest.
Repeat with another 15-20 minute sauna session.
We recommend finishing on cold and letting your body warm up naturally.
We follow the Søeberg Principle
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We have limited storage space so bring only the bare essentials.
Swimwear
Towel
Lots of drinking water
2 Towels (One for sitting on and the other for drying yourself with)
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We are a traditional Finnish sauna. Bathers can work the 'löyly' (the steam that rises from the sauna stove) to their desired level.
Drizzle dont Pour!
Pouring water onto the rocks will make the sauna feel hotter momentarily. Excessive water cools down the rocks.
If you would like it hotter ask one of the Cedar & Salt staff.
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We have small cubby holes out the front of the sauna to place your belongings and shoes in. Cedar & Salt are not responsible for minding personal items and you do so at your own risk.
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To change the booking. You need to cancel the original booking and rebook. This can be done on your account www.cedarandsalt.au/login Please refer to the cancellation policy below.
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Yes, Choose to option to reserve a guest on the desired date / time. You can either purchase a single sauna session or use a credit from a package for your guest.
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Yes, choose the desired date / time for your sauna. Use the option to reserve for a guest. It will prompt you to use a credit if you have one still avaiable or purchase a new credit. You will need to put down the guests email.
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Yes — every credit has an expiry date, and it's shown at checkout and in your profile under Credits.
Credit packages expire on the date stated when you buy them. If you've used some of a package, the remaining credits expire on that same date.
Kolme (our intro offer) must be used within 30 days of purchase. Three sessions, 30 days, one purchase per person.
Credits from a cancellation last 3 months from the date they're issued — or until the original package expires, whichever comes first. So if a Kolme credit comes back to your account, it still expires at the end of your 30 days.
If a location closes
Some of our sites are seasonal or run on limited-term permits. If a location is closing and you've still got credits, use them before the final trading day where you can. Where that isn't reasonably possible, get in touch — we can usually extend your expiry so you can use them at another Cedar & Salt location.
Running out of time? Email us before your credits expire and we'll see what we can do. Once they've lapsed we can't reinstate them.
Cancellation, No Show & Late Cancellation Policy
We understand that plans can change. Here’s how our cancellation policy works:
More than 12 hours before your session: Cancel more than 12 hours before your session and a credit is returned to your account automatically, ready to use on your next booking.
Prefer a refund? Just email us within 7 days of cancelling and we'll process it back to your original payment method, as long as the credit hasn't been used.
Within 12 hours of your session: Your session payment or credit will be forfeited.
No-shows: Your session payment or credit will be forfeited.
All cancellations must be made through your online profile at www.cedarandsalt.au/login.
We cannot accept cancellations by email or phone.
If you have difficulty accessing your account, please email rob@loyly.com.au for assistance.
Credits issued as a result of a cancellation must be used within 3 months of the issue date, or before the expiry date of the original credit package from which they were issued, whichever is earlier.
Unlimited Weekly Memberships: Cancellations made within 12 hours incur a $10 late-cancellation fee. Failure to attend without cancelling incurs a $20 no-show fee.
Thank you for understanding—it helps us keep the policy fair for all our guests.